Accessibility
If any part of this is hard to use, tell us and we will fix it.
Our readers are mixed-age and rural, on every kind of connection and device. Some use screen readers, some use magnification, and some would simply rather be read to over the telephone.
Effective: 1 March 2026 · Last reviewed: 1 March 2026
Ask us for it another way
Anything on this site is available read aloud over the telephone or inlarge print, at no cost. Ring (866) 827-4241. You do not need to give a reason.
If you need an interpreter, say so when you ring and we will arrange one at no cost to you.
The Marketplace Call Center on 1-800-318-2596, TTY 1-855-889-4325, is free and open 24 hours and offers assistance in many languages.
What we have built in
- Body text at 17.5px, with nothing smaller than 14px used for real content.
- Colour contrast meeting WCAG 2.1 AA throughout, verified rather than assumed. No information is conveyed by colour alone.
- A visible 3px focus ring on every interactive element. It is never suppressed and never reduced to a colour change.
- Tap and click targets of at least 44px in every dimension.
- A "skip to main content" link as the first thing on every page.
- Accordions built on the browser's own
<details>element, so they work with a keyboard and a screen reader without depending on our JavaScript. - Both forms work without JavaScript, and both report errors in words rather than in colour.
- Distinctly named navigation landmarks, so a screen-reader user can tell the main navigation from the mobile drawer and the footer.
- Animation honouring your system's "reduce motion" setting.
- Anchor links that land on the heading you asked for rather than underneath the sticky header.
- Pages that work at 200% zoom without sideways scrolling.
Our target, honestly stated
We aim to meet WCAG 2.1 Level AA. We test with a keyboard and with a screen reader, and we check contrast on every colour pair we use.
We do not claim the site is perfect. If you find something that does not work — a control you cannot reach, text you cannot read, a form you cannot complete — tell us, and we will treat it as a defect rather than a request.
Tell us
(866) 827-4241, or through thecontact form. Tell us the page and what happened. We will reply, and if the fix takes time we will tell you how to get the same information in the meantime.